We’d like to share a few insights into today’s eCommerce retail world which our team members discussed in a recent meeting. All insights revolve around the reality that consumers are now shopping with more knowledge than ever before. Retailers and manufacturers alike must adjust accordingly. If not, they may just become disconnected.
We live in a time where consumers have the bulk of the strength in the buyer-seller relationship. Consumers currently enjoy a plethora of knowledge when it comes to the goods they buy. They rely on reviews and ratings prior to making a buying decision and they can normally compare similar products offered by a host of different sellers.
Granted, not all consumers will capitalize on the power at their disposal. But it’s there for their taking and savvy buyers will definitely use it to their advantage. Today’s sellers and manufacturers must at least acknowledge that this power exists.
Given the power available to consumers, manufacturers and retailers can no longer rely exclusively on completing transactions. They must rather become service providers. The logic here is simple.
As consumers become smarter, they’re still going to want a particular good. However, they also want to know that the good will continue to perform how it has in the past for others and how it is expected to, based on their research and knowledge. Performance translates then into a retailer and manufacturer supplying the seller with additional knowledge and likely goods and services to ensure the buyer is happy. The result is almost a process associated with selling items that takes on the label of providing an overall service.
If a manufacturer or retailer ignores this reality, they face the real fear of becoming irrelevant in the eyes of a buyer. Irrelevance is never a good thing, especially when it comes to eCommerce.
Brand Focus Digital helps manufacturers sell their products easier and more efficiently on Amazon and other online retailers - in North America and across the globe. We work tirelessly and diligently with the makers of (and not limited to):
Brand Focus Digital’s talent has decades of experience working at Amazon as well as other online retailers. Contact us now to learn more on how we can help maximize profits for your brands.
P.O. Box 10743
Bainbridge Island, WA 98110
206-420-8068
info@brandfocusdigital.com