dunnhumby recently published it fourth annual Retailer Preference Index (RPI). The index is described as a comprehensive study that looks at the U.S. grocery market, which is estimated at approximately $1 trillion. According to the study, Amazon is the most preferred retailer among U.S. consumers.
The study in question included 56 grocery retailers. dunnhumby assigned each one an overall customer preference index score using the following factors:
The top 14 grocers were:
Grant Steadman, dunnhumby’s President of North America, attributes Amazon’s top score to safety concerns created by the pandemic. “Amazon accelerated past every other retailer on our COVID Momentum Metric and customer safety ratings,” Steadman said. He continued, “As we begin to emerge from the pandemic, we should expect value perception to come back strongly. Beyond COVID, retailers with Customer First strategies will best adapt to changing behaviors and deliver what matters most to their customers.”
Brand Focus Digital agrees that COVID safety concerns helped Amazon reach the top of dunnhumby’s study. We also believe Amazon’s stance at the top results from its almost universal presence. While many retailers focus on niche markets, Amazon caters to just about everybody.
In addition, we have to point out that online shopping is becoming the new norm. Consider, for example, that 91% of Americans will shop online by2023. This exciting new trend is yet another reason contributing to Amazon’s popularity for food products.
Further, it’s not vividly apparent that Amazon will fall down the consumer preference ladder once the pandemic ends. Given the massive changes that the virus has caused, it’s hard to believe that customers will go back to life as it was lived pre-COVID. It’s more likely that Amazon will remain near the top of customer preferences.
Brand Focus Digital specializes in helping manufacturers sell their products (including food products) more efficiently and more effectively on Amazon and other online retailers - in North America and across the globe. Contact us now to get the strategic assistance your business needs to maximize its Amazon profits!
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