Back in 2004, Crispy Green emerged onto the snack scene with one goal: to offer a natural, delicious, healthy snacking option to consumers of all ages. Through strategic partnerships, retail distribution and more, Crispy Green has become the #1 freeze-dried fruit brand in the country.

The Challenge and Solutions:  Amazon was incorrectly charging FBA fees for item package weight and dimensions on Seller Central. This impacted margins and reduced the ability to fund additional marketing levers to grow sales. Lift Sales & Marketing (now since merged with Brand Focus Digital) was diligent in making many attempts to have the catalog remeasured for accuracy and was successful in obtaining appropriate item package weight and dimensions.

Results:  After multiple contact use case requests requesting Amazon to remeasure and weigh each SKU in the catalog, Lift Sales & Marketing (now Brand Focus Digital) was successful in receiving a $12,733.2 USD reimbursement for Crispy Green. Our team continues to monitor FBA fulfillment fees each month and we often find there is a need to request reimbursements for incorrect information from Amazon.